TERMS AND CONDITIONS

www.hitserviceofamerica.com (“website”) owned and managed by HIT SERVICE OF AMERICA LLC (“we,” “us,” or “our”) welcomes you.  

We offer you access to our services through our “Website” (defined below) subject to the following Terms of Service, which may be updated by us from time to time without notice to you.  By accessing and using this Website, you acknowledge that you have read, understood, and agree to be lawfully bound by these Terms and Conditions and our Privacy Policy, which is hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these terms, then please do not use the Website. 

DEFINITIONS

  • “Agreement” refers to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website; 
  •  “Service” or “Services” refers to any services shown below, that we may offer from our website. 
  •  “User”, “You” and “your” refers to the person who is visiting accessing for taking any service from us;
  • “Customer” or “Client” refers to the user interested in purchasing or availing of services available on the website;
  • “Service Provider”, or “Cleaner” refers to the person providing cleaning service on behalf of the company;
  •  “We”, “us”, “our” and “Company” are references to HIT SERVICE OF AMERICA LLC;
  • ”Website” shall mean and include “https://hitserviceofamerica.com, and any successor Website of the Company or any of its affiliates;

INTERPRETATION

  • All references to the singular include the plural and vice versa and the word “includes” should be construed as “without limitation”.
  • Words importing any gender shall include all the other genders.
  • Reference to any statute, ordinance, or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments, or replacements for the time being in force.
  • All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define limits, or affect the meaning or interpretation of the terms of this Agreement.

INTRODUCTION AND SCOPE

  • Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their terms of service.
  • Eligibility: Certain Service of the Website is not available to minors under the age of 13 or to any users suspended or removed from the system by us for any reason. 
  • Electronic Communication: When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply communications from us electronically in the same format and you can keep copies of these communications for your records.

SERVICES

At www.hitserviceofamerica.com, we offer you a meticulously designed website where we offer you cleaning services for your home and office. We have the best team of highly trained cleaners who know what it takes to make your house and office clean and sanitized properly with Hit Service Of America LLC requirements of excellence. 

Our professional cleaners work to satisfy our customers requirements and exceed their highest expectations. 

We use the best cleaning products that are safe for people and the environment and ensure you get the best cleaning experience. 

  1. MODIFICATIONS 

We reserve the right, at its discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the Changes to its Website. Your continued use of the Site following the posting of changes will mean that you accept and agree to the Changes.

HOW TO BOOK OUR SERVICES

The booking process for our cleaning services offered by us is quite easy. If you need to book our services, you are required to fill up the order request form available on our website where you need to provide us with specific information to establish an account.

PAYMENT

  • All the bookings from this website shall be governed by our terms and conditions. 
  • At the time of booking, while providing your details you must be careful and warrant that the information provided is true and accurate. 
    • Advance Payment should be made at least 24 hours prior the Scheduled cleaning service.
    • Service security deposit to be paid upfront (at least 50% advance) and balance 50% after completion of the service.
  • Price is subject to review at any time without prior notice.
  • The Client shall be liable to pay the cleaner if the cleaning staff has to wait at the premises for the performance of the service.
  • Any order to book our service that you place with us is subject to acceptance by us. When you make your booking online we will provide you with an email to confirm that we have received it. 
  • If there is an error in the order confirmation, please contact us immediately by email at contact@hitserviceofamerica.com
  • We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
  • We take customer feedback very seriously and use it to constantly improve our products and quality of service.

HEALTH AND SAFETY

For safety reasons, we advise that:

  • The carpet or floor may remain moist for several hours after the completion of the work. This may result in a slip hazard when walking from the carpet to hard floors such as tiles or floorboards.

  • We will need to use electrical products and may ask you to be careful not to trip over any cords and keep children away from equipment that may be turned on.

Besides, we ask you to advise our Service Providers of any potential hazards that may exist within the house or grounds before the commencement of work. All of our cleaners are insured.

GENERAL CONDITIONS

  • We do not guarantee the accuracy, completeness, validity, or timeliness of the information listed by us.
  • We make material changes to these terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
  • The website is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they apply to the Service.
  • Our Staff are uniformed, fully vetted, and insured and generally arrive in a fully liveried car.
  • Whether house/premises conditions are worse or the scope of work involves more resources and effort than expectations extra charges or fees will apply.
  • Our Cleaners should be treated with respect at all times by the clients.
  • The Cleaners shall use its products, equipment, and supplies. If the Client requires Cleaners to use particular products, notes should be noted to the back office so we are able to update the job information. We use industry-standard products, equipment, and supplies. Neither we nor our Cleaners shall be responsible if the products, equipment, or supplies have any unpredictable effect on the Client’s Property.
  • We shall not provide our services on bank holidays, Christmas or New Year. Clients should make alternative arrangements with their cleaners if their cleaning falls on these dates.
  • Clients should make every effort to contact us if they would like to rearrange a clean. 
  • Client can expect associates contacting them after completion of work to check recurring services
  • We cannot guarantee that all stains will be removed upon cleaning or refinishing. Stains derived from caustics, acids, and permanent dyes may be permanent stains that cannot be removed. Further, we cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.
  • The Service Provider shall use its products, equipment, and supplies. If the Client requires a Service Provider to use particular products, notes should be made to the back office, whether such notes weren’t provided we cannot guarantee usage of particular products requested by the customer. The service provider shall use industry-standard products, equipment, and supplies. Neither we nor the service provider shall not be responsible if the products, equipment, or supplies have any unpredictable effect on the Client’s Property.

INSURANCE

We are fully insured for public liability, employer’s liability and consequential loss of keys.

Our accidental damage insurance is subject to an excess of $500. We do not provide cover for accidental damage for the first $500 of any loss. Please arrange your insurance cover for the excess. Our insurance does not cover the use of your products and equipment, if you require us to use your products and/or equipment then this is done entirely at your own risk.

All our teams are fully trained and endeavor to treat your home and possessions with the greatest care.

GEOGRAPHIC RESTRICTION

We reserve the right, but not the obligation, to limit the usage or supply of any service to any person, geographic region or jurisdiction. We may use this right as per necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this Website is invalid where banned.

USER RESPONSIBILITIES

  • You shall use the Service and Website for a lawful purpose and comply with all the applicable laws while using the Website;
  • You shall not upload, any content that:
    • Defamatory, infringes any trademark, copyright, or any proprietary rights of any person or affects anyone’s privacy, contains violence or hate speech, including any sensitive information about any person.
  • You shall not use or access the Website for collecting any market research for some competing business;
  • You shall not misrepresent or personate any person or entity for any false or illegal purpose;
  • You shall not use any virus or hacking tool for interfering in the operation of the Website or data and files of the Website;
  • You will not use any device, scraper, or any automated thing to access the Website by any means without taking permission.
  • You will inform us about anything that is inappropriate or  you can inform us if you find something illegal;
  • You will not interfere with or try to interrupt the proper operation of the Website through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or try to gain access to any data, files, or passwords connected to the Website through hacking, password or data mining, or any other means;
  • You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features (e.g., report abuse button) on the Website;   
  • You will let us know about the unsuitable content of which you become aware.  If you discover something that infringes any law, please let us know, and we’ll review it.

We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

EXCLUSION OF LIABILITY

You understand and agree that we (A) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (B) shall not be responsible for any materials posted by us or any third party. You shall use your judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, HIT SERVICE OF AMERICA LLC shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user through the use of the www.hitserviceofamerica.com website including loss of data or information or any kind of financial or physical loss or damage.

We take no responsibility for any indirect damage that may result from the service.

We accept no responsibility for delays/errors due to circumstances outside the Company’s ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, etc.

In no event shall HIT SERVICE OF AMERICA LLC, nor its owners, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful, or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; and (iii) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage.

NO RESPONSIBILITY

We are not responsible to you for: 

  • Any losses you suffer because the information you put into our website is inaccurate or incomplete; or
  • Any losses you suffer because you cannot use our website at any time; or
  • Any errors in or omissions from our website; or
  • Any unauthorized access or loss of personal information that is beyond our control.
  • We make every effort to ensure that cleaners are fully vetted; however, we cannot take responsibility if the cleaner fails to comply with our or your rules and regulations.

THIRD-PARTY LINKS

The Website may comprise links to external or third-party Websites (“External Sites”).  These links are provided exclusively as ease to you and not as authorization by us of the content on such External Sites.  The content of such External Sites is created and used by others.  You can communicate with the site administrator for those External Sites.  We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites.  You should take safety measures when you are downloading files from all these Websites to safeguard your computer from viruses and other critical programs.  If you agree to access linked External Sites, you do so at your own risk.

PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy.

ERRORS, INACCURACIES, AND OMISSIONS

Every effort has been taken to ensure that the information offered on this Website is accurate and error-free. We apologize for any errors or omissions that may have occurred. We cannot give you any warranty that usage of the Website will be error-free or fit for purpose, timely, that defects will be amended, or that the site or the server that makes it available is free of viruses or bugs or signifies the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

LIMITATION OF LIABILITY

The website and the service are provided on an “as is” and “as available” basis without any warranties of any kind, including that the website will operate error-free or that the website, its servers, or its content or service are free of computer viruses or similar contamination or destructive features.

We disclaim all licenses or warranties, including, but not limited to, licenses or warranties of title, merchantability, non-violation of third parties’ rights, and fitness for a particular purpose and any warranties arising from a matter of dealing, course of performance, or usage of trade. In relation to any warranty, contract, or common law tort claims: (i) we shall not be liable for any unintended, incidental, or substantial damages, lost profits, or damages resulting from lost data or business stoppage resulting from the use or inability to access and use the website or the content, even if we have been recommended of the possibility of such damages; and (ii) any direct damages that you may suffer as a result of your use of the website or the content shall be limited to the monies you have paid us in connection with your use of the website during the three (3) months immediately preceding the events giving rise to the claim.

The website may comprise technical incorrectness or typographical errors or omissions. Unless applicable laws require it, we are not accountable for any typographical, technical, or pricing errors recorded on the website.  The website may contain information on certain services, not all of which are available in every location.  A reference to a service on the websites does not suggest that such service is or will be accessible in your location.  We reserve the right to do changes, corrections, and/or improvements to the website at any time without notice.

COPYRIGHT AND TRADEMARK

The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other material provided by or on our behalf of us (collectively referred to as the “Content”).  The Content may be possessed by us or third parties.   Unauthorized use of the Content may infringe copyright, trademark, and other laws.  You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement.  No other use is allowed without prior written consent from us.  You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content.  You may not transfer, provide a license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose.  The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.

If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.

Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us.  Other company, product, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”).  Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use.    None of the Content may be retransmitted without our express, written consent for every instance.

INDEMNIFICATION

You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your misuse of the Content or the Website.  We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding.  We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section.  In such case, you agree to cooperate with any reasonable requests assisting our defense of this matter.

MISCELLANEOUS

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

TERMINATION

Term. The Services will be provided to you can be canceled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.

Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

GOVERNING LAW AND JUDICIAL RECOURSE

The terms herein will be governed by and construed under the law of the United States of America and the State of New Jersey without giving effect to any principles of conflicts of law. The courts of the State of New Jersey shall have exclusive jurisdiction over any dispute arising from the use of the Website.

FORCE MAJEURE

We will have no liability to you, your users, or any third party for any failure us to perform its obligations under these Terms if such non-performance arises as a result of the occurrence of an event beyond our reasonable control of us, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.

ASSIGNMENT

We shall have the right to assign/transfer this agreement to any third party including its holding company, subsidiaries, affiliates, associates, and group companies, without any consent of the User.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at contact@hitserviceofamerica.com